Frequently Asked Questions (FAQ)
Hello! We're here to Help
Our frequently asked questions below aim to answer queries you may have and will give you the confidence to treat yourself to buy our products with confidence. We hope you find this section helpful, however if you've any other questions or concerns that we've not covered in our FAQ’s section then please contact us,
1. Are all your products genuine?
All of the products that we carry at FragranceBaba.com are 100% genuine and original brand name perfumes. We carry only authentic brand name products including all perfumes, colognes, and other products. We DO NOT carry any knockoffs or imitations.
2. Do you offer free shipping?
We offer FREE shipping within the United States for all orders without any minimum order requirement. Our shipping is fast and convenient for our customers as most orders ship the same day. Yes, that's right - FREE SHIPPING!
3. How do I track my orders?
Tracking details will be given once your orders are shipped. You may also contact us in case you would like to know the status of your order.
4. Do you ship worldwide?
Yes, we ship various countries worldwide. Shipping fees may vary depending on the country of destination. Your order may be subject to import taxes and customs fees beyond the control of our store. You may contact your local customs office regarding these matters.
5. What is the difference between Pure Parfum, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The concentration of oils in the fragrance marks the difference. Pure Parfum has the highest concentration. Eau de Parfum is second, then Eau de Toilette. The lightest concentration is Eau de Cologne. Solid perfumes last as long as Pure Parfum. The higher the concentration of fragrance oils, the longer your fragrance will last.
6. What is the right way to store fragrances to make them last longer?
Over time, environmental factors such as exposure to sunlight, high temperatures, and contact with air may have an effect on a scent. To maximize the shelf life of your perfume, store it in a cool, dry place, away from sunlight. After using, always place the cap back on the bottle and place to help keep the scent from going bad,
7. What payment methods do you accept?
We accept American Express, Apple Pay, Diners, Discover, JCB, PayPal, Shop Pay, and Visa as payment methods.
8. Are my information details secure in your site?
All of your information is 100% safe, secure, and encrypted with a Secure Socket Layer (SSL) certificate for added security.
9. I am not satisfied with my purchase. What do I do?
If you are not satisfied with your purchase, you can return your item within 30 days with a money-back guarantee.
10. Do you have a refund / return policy?
Yes, we do. For returns, our policy lasts 30 days. If 30 days have gone by since your purchase, please contact us to see how we can help you. Refunds are subject to inspection and approval upon the return of the item. Kindly read our policy details here.
11. How do I get notified of your discount offers?
We always offer various items at discounted prices. To keep yourself updated, you may sign up on our mailing list at the bottom of this page to be notified of discount coupons on our products.
12. I have other questions and requests for brands. How do I get in touch with you?
For other concerns, and questions, you may use our Contact Us page.